+Returns and Exchanges

We want you to be happy with your Rupa Readers. If you’re not, for any reason, you can exchange your glasses for free or return them for a $5 flat fee within 30 days of receiving your order by using our Returns/Exchanges Portal. We will email you a pre-paid shipping label to send your glasses back to us. A $5 flat fee will be deducted from your refund amount in the event you are returning your glasses. Any glasses you are returning or exchanging must be in the original new condition. 

Warranty

We are a small business committed to ensuring you are happy with your glasses (sense a theme here?) and believe in the quality of our frames and lenses. If, for any reason, you have an issue with your glasses and need something warrantied, please email us at hello@rupareaders.com. Please include your order number in the email. In general, frames and lenses are warrantied for one year after date of purchase.

Shipping

All U.S. orders are offered $5 flat rate shipping. We ship from Honolulu, HI using USPS mail. There is a price to being based in paradise and that price is slower shipping times.  You should receive your glasses within 7 days of placing your order. A tracking number will be sent once the order has been shipped.